Shipping Policy
Welcome to Acteline! We’re committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines how we handle shipping within Australia, New Zealand, and internationally.
📍 Shipping Locations
We currently ship to:
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Australia
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New Zealand
We are working to expand our shipping to other countries soon.
🕒 Processing Time
All orders are processed within 3 business days after your payment is confirmed.
Processing does not include weekends or public holidays.
Once your order has been processed, you’ll receive a confirmation email with tracking details.
🚚 Shipping Time & Rates
Estimated delivery times and rates will be displayed during checkout, based on your location and selected shipping method.
| Destination | Estimated Delivery Time | Carrier |
|---|---|---|
| Australia | 7–14 business days | Australia Post or Courier |
| New Zealand | 7–14 business days | NZ Post or Courier |
Please note: Delivery times are estimates and may vary due to customs, weather, or carrier delays.
💸 Shipping Fees
Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order.
🛃 Customs, Duties & Taxes
For New Zealand and international orders:
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Customers are responsible for any customs duties, import taxes, or other charges imposed by their country.
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These fees are not included in your purchase price or shipping cost.
📦 Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can track your package using the carrier’s website.
❗ Delivery Issues
If your package is delayed, lost, or damaged during shipping, please contact us at support@actelinepro.com within 7 days of the estimated delivery date. We’ll work with the courier to resolve the issue promptly.
📝 Questions?
If you have any questions about your shipment or special delivery requests, feel free to reach out via our Contact Us page or email us at support@actelinepro.com